NEW DELHI: Tata Communications公司在云技術(shù)上下了很大賭注，以幫助客戶提高生產(chǎn)率并降低CRM和電子郵件之類產(chǎn)品的成本。
前不久還只是一個(gè)嘴上談?wù)摰脑掝}，現(xiàn)在我們就已經(jīng)能看到部署已經(jīng)展開(kāi)了。既能節(jié)約成本又能提高效率，客戶對(duì)這點(diǎn)感到很激動(dòng)。” Tata Communications公司的SaaS副總裁Mukul Sood說(shuō)。
伴隨著云的腳步，諸如人力資源管理之類的產(chǎn)品會(huì)誕生，技術(shù)需求只會(huì)有增無(wú)減，他補(bǔ)充說(shuō)。
云計(jì)算有利于科技資源、軟件和數(shù)字信息的共享。它運(yùn)行在一個(gè)即用即付的模型上，可以幫助企業(yè)節(jié)約成本因?yàn)樗麄儾挥煤馁M(fèi)巨大的投資在設(shè)備上。
然而，Sood并沒(méi)有就任何財(cái)務(wù)細(xì)節(jié)發(fā)表評(píng)論。Tata Communications公司在與SuccessFactors的合作過(guò)程中，推出了人力資本管理（HCM）產(chǎn)品，作為其軟件即服務(wù)（SaaS）產(chǎn)品組合中的一部分。
基于這點(diǎn)，企業(yè)就能調(diào)整勞動(dòng)力，執(zhí)行業(yè)務(wù)戰(zhàn)略，識(shí)別高效和低效的執(zhí)行者并提高企業(yè)生產(chǎn)率。
留住人才，高產(chǎn)的勞動(dòng)力，業(yè)務(wù)一致性和員工的發(fā)展是任何企業(yè)的重點(diǎn)領(lǐng)域。用以解決這個(gè)問(wèn)題的專有HR工具的發(fā)展和實(shí)現(xiàn)對(duì)于那些想要管理人力資源情報(bào)并賦予員工權(quán)利的企業(yè)來(lái)說(shuō)正變得越來(lái)越重要。”Sood說(shuō)。
他補(bǔ)充說(shuō)，在云上提供這些產(chǎn)品將幫助小公司發(fā)展技術(shù)而無(wú)需擔(dān)心設(shè)備上的龐大開(kāi)支。
公司也為全球呼叫中心行業(yè)提供一個(gè)云產(chǎn)品。智能呼叫路由（ICR）和互動(dòng)式語(yǔ)音應(yīng)答（IVR）產(chǎn)品為跨地域和多站點(diǎn)呼叫中心的路由和分布式呼叫提供了一個(gè)集成產(chǎn)品。
路由發(fā)生在單獨(dú)的、全面啟動(dòng)的IP平臺(tái)，提供業(yè)務(wù)效率和卓越的客戶體驗(yàn)。
我們正在努力為客戶提供多種產(chǎn)品，幫助他們?cè)谶^(guò)程中成長(zhǎng)。他們希望無(wú)需考慮IT設(shè)備并且能專注于核心業(yè)務(wù)決策。”他說(shuō)。
截至2011年九月的那個(gè)季度，相比去年同期，公司的收入總額增加了14個(gè)百分點(diǎn)，從296.1億盧比增至337.4盧比。
NEW DELHI: Tata Communications is betting big on cloud technology to help clients increase productivity and cut costs on the back of solutions such as Customer Relationship Management (CRM) and e-mail.
"From just being a topic of discussion, we are now seeing deployment happening. Customers are excited about not just the cost saving but also the efficiency that cloud offers," Tata Communications Vice President (SaaS) Mukul Sood said.
With new solutions like human resource management coming on cloud, the demand for the technology will only grow, he added.
Cloud computing facilitates sharing of technological resources, software and digital information. It operates on a pay-per-use model, helping companies to cut costs as they do not have to invest heavily in infrastructure.
Sood, however, did not comment on any financial details. Tata Communications, in partnership with SuccessFactors, has launched Human Capital Management (HCM) solution as part of its software-as-a-service (SaaS) portfolio.
With this, enterprises will be able to align their workforces, execute business strategies, identify high and low performers and increase business productivity.
"Talent retention, a productive workforce, business alignment and employee development are key areas of focus for any enterprise. Development and implementation of dedicated HR tools to address these issues is becoming increasingly important for enterprises that want to harness human resource intelligence to empower employees," Sood said.
Providing these solutions on the cloud will help even smaller firms go in for technology without worrying about huge expenditure on infrastructure, he added.
The company also offers a cloud-based solution for global contact centre industry. Intelligent Call Routing (ICR) and Interactive Voice Response (IVR) products offer an integrated solution for routing and distributing calls across multi-geography and multi-site call centres.
Routing takes place over a single, fully enabled IP platform, delivering business efficiencies and a superior customer experience.
"What we are trying to do is offer a multitude of solutions to clients, helping them grow in the process. They need not think about their IT infrastructure and they can instead focus on core business decisions," he said.
For the quarter ended September 2011, the company's gross revenue increased about 14 per cent per cent to Rs 3,374 crore from Rs 2,961 crore in the same period last year.
